Remote Support Instructions for Mac
Please follow the below prompts to connect a Warringah IT technician to your Mac for remote support:
1. Go to https://witremote.com/
And enter the code we give you in the box that comes up, example below
Click ‘Connect to Technician’
![](https://witremote.com/wp-content/uploads/2023/12/image-1-1024x589.png)
2.
Click allow downloads from witremote.com if prompted
![](https://witremote.com/wp-content/uploads/2023/12/image.png)
3. Go to your downloads folder
Find the Support-LogMeInRescue file
Right click, then ‘Open’
![](https://witremote.com/wp-content/uploads/2023/12/image-3-1024x293.png)
4.
Click ‘Open’ if prompted
![](https://witremote.com/wp-content/uploads/2023/12/image-2.png)
5. Wait for the technician to connected
Press ‘OK’ on this window
![](https://witremote.com/wp-content/uploads/2023/12/image-4.png)
6. Give permissions to the Warringah IT support app, allowing it to access your Mac
Go to the ‘Settings’ app
Find the ‘Privacy & Security’ tab on the left side of the window
Scroll down until you find the ‘Screen Recording’ field on the right hand side, then click it
![](https://witremote.com/wp-content/uploads/2023/12/image-5.png)
7. Click the button next to Support-LogMeInRescue, so it is enabled
Enter your password if prompted
![](https://witremote.com/wp-content/uploads/2023/12/image-6.png)
8. Click ‘Quit & Reopen’ on the next window
![](https://witremote.com/wp-content/uploads/2023/12/image-7.png)
9. Go back (click the arrow in the top left)
Find the ‘Accessibility’ field
![](https://witremote.com/wp-content/uploads/2023/12/image-9.png)
10. Again, enable the button for Support-LogMeInRescue
![](https://witremote.com/wp-content/uploads/2023/12/image-8.png)
11. Tell the technician that you’ve enabled the permissions
They will now connect to your Mac and be able to remote on to assist you